Remotely Monitored Alarm.
- This type of alarm is connected to an Alarm Receiving Centre (ARC) which is a remote central station manned 24 hours a day 365 days a year, via a telephone line or mobile network. The monitored alarm sends signals to the ARC when the alarm is set or unset, if it detects a break-in, when a personal attack button is activated, if smoke is detected or if there is a fault with the system such as a power-cut. The ARC verifies the alarm signals and takes appropriate course of action. This can be alerting the owner, key-holders and Police or Fire Brigade. The police define this type of system as a “Type A” (See Police Response below).
There are 3 main types of remote monitoring
What are the different types of Alarm Remote Monitoring?
- Digital communicator (Digi). This is the cheapest option and it works by sending a signal down the phone line if the alarm is activated. The disadvantages are that it doesn’t signal if the line is cut or broken, and the monitoring station won’t be aware of the problem either. It can also lead to large phone bills as each time the alarm is set and unset a call is made.
- Redcare Classic. This product communicates with the ARC via a BT land line. It is a cheaper option than Redcare GSM, and the monitoring Station will know if the line is cut within 3minuites. However it doesn’t provide continued monitoring if the phone line is cut because it only uses the landline for communication (“single path”).
- RedCare GSM / RedCARE Secure / DualCom. The most robust form of remote monitoring preferred by businesses and many homes. Both of these products use dual path signalling. Put simply that means that the alarm is monitored via a land line AND a “mobile phone” link. If, for example, the phone line is cut the ARC will receive that signal and will continue to monitor the premises via the alternative path. This is vital for establishing “confirmed activation” for police response when a phone line is cut.
We understand that you will want to weigh up the pros and cons of each option. At Electronic Security Installations Ltd we are happy to discuss your particular requirements and to provide prices for each option – please call us on 0800 082 5500 or fill in the form on the right of this page and we will get in touch.
None of us want to waste police time and money. The police have nationally adopted the ACPO Unified Police Policy to help them to target “genuine” calls and to reduce attendance at false alarms. This policy defines two types of alarm “Type A” and “Type B” and the relevant police response. The Metropolitan Police summarise as follows:
- Type A – Remote Signalling Alarms, including intruder alarms terminating at approved central monitoring stations. They must be maintained and used in accordance with British Standard 4737/BS EN 50131, or BS 6799 Class VI (wire-free alarms). Such alarms will be registered with the police and identified by a unique reference number (URN) and can include personal attack alarms. The police response to their activation will be based on the assumption that an offence is taking place, but against the background of competing urgent calls and available resources. Such a response will also be conditional upon the number of false activations in any 12 month period, in which case the activation may receive a lower priority police attendance.
- Type B – Audible Only and Hybrid Alarms, including bells-only and automatic dialling alarms, as well as alarms from non-compliant companies and non-compliant central stations. URNs will not be issued for these systems. To obtain police attendance, in addition to their activation Type B alarms will also require some indication that an offence is in progress, e.g. from a witness.
What is a URN and how do I get a one?
A URN is a Unique Reference Number provided by the Police. Electronic Security Installations Ltd are fully qualified to install “Type A” monitored alarms. We apply to the police for a URN on your behalf. The police charge an admin fee for issuing a URN.
You will need to ensure that you have two keyholders, trained to operate the alarm, able to attend activation within 20 minutes, contactable by telephone and with their own transport.